Privacy Policy

Introduction

Poshy Foods ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.poshyfoods.com and use our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide to us when you:

• Create an account or register for our services
• Place an order or make a purchase
• Subscribe to our newsletter
• Contact us through our contact forms
• Participate in surveys or promotions

This information may include:

• Name and contact information (email address, phone number)
• Shipping and billing addresses
• Payment information (processed securely through Square)
• Account credentials

Automatically Collected Information

When you visit our website, we automatically collect certain information about your device, including:

• IP address
• Browser type and version
• Operating system
• Pages visited and time spent on pages
• Referring website addresses

How We Use Your Information

We use the information we collect to:

• Process and fulfill your orders
• Send you order confirmations and shipping updates
• Respond to your inquiries and provide customer support
• Send you marketing communications (with your consent)
• Improve our website and services
• Detect and prevent fraud
• Comply with legal obligations

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and store certain information. Cookies are files with a small amount of data that may include an anonymous unique identifier.

We use cookies for:

• Maintaining your shopping cart
• Remembering your preferences
• Analyzing website traffic and usage
• Security purposes (Cloudflare Turnstile)

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our website.

Third-Party Services

We use third-party services that may collect information about you:

Square

We use Square to process payments and manage customer transactions. When you make a purchase, your payment information is processed by Square in accordance with their privacy policy. We do not store your full payment card details.

Square may automatically create a customer profile in their system when you make a purchase (including guest checkouts). This profile may include your name, email address, phone number, and transaction history. Square uses this information to provide receipts, order confirmations, and customer support. You can learn more about how Square handles your data in their Privacy Policy.

Cloudflare

We use Cloudflare for website security, performance, and DDoS protection. Cloudflare may collect certain information about your visit in accordance with their privacy policy.

Google Analytics & Advertising

We use Google Analytics to understand how visitors use our website. Google Analytics uses cookies to collect information about your use of our website. You can opt out of Google Analytics by installing the Google Analytics Opt-out Browser Add-on.

To measure the effectiveness of our advertising, we may also share limited order information and an irreversibly hashed (pseudonymized) version of the email address you provide at checkout with Google for conversion measurement ("enhanced conversions"). The hash cannot be used to read your email address; Google can only match it against accounts it already holds. This data is used solely to measure advertising conversions, not to send you messages. You can control ads personalization through your Google My Ad Center.

Google Customer Reviews

We participate in the Google Customer Reviews program. If you choose to opt in when completing a purchase, we share your email address, order number, delivery country, and estimated delivery date with Google so that Google can email you an optional survey about your purchase experience. Participation is entirely voluntary — if you do not opt in, nothing is shared with Google under this program. Survey responses may be used by Google to produce a seller rating for our store. Google's handling of this information is described in the Google Privacy Policy.

Data Security

We implement appropriate technical and organizational security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your personal information, we cannot guarantee absolute security.

Personally Identifiable Information (PII) stored in our database is encrypted using industry-standard encryption methods.

Your Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: Request access to your personal information
• Correction: Request correction of inaccurate information
• Deletion: Request deletion of your personal information
• Opt-out: Unsubscribe from marketing communications
• Data Portability: Request a copy of your data in a portable format

To exercise these rights, please contact us at [email protected].

Children's Privacy

Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date. You are advised to review this Privacy Policy periodically for any changes.

Contact Us

If you have any questions about this Privacy Policy, please contact us:

Email: [email protected]

Address: Ottawa, ON, K4A 4R7, Canada